Frequently Asked Questions

Q. What forms of payment do you accept?

A. We accept Mastercard, Visa, Discover, PayPal and Check or Money Order by Mail.

Q. How long will it take to get my order?

A. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. As a conservative estimate, customers should expect a 7-14 day delivery time, although most items ship within 2-3 business days. Many items will ship the same day or the following day, it will depend on what you're ordering. Some items get shipped directly from the manufacturer and usually ship within 1-5 business days. Personalized Locker Room Photos usually ship within 3-7 business days. Personalized "I'm The Star" Baseball photos ship within 7-21 business days. All personalized items will be shipped ground service ONLY, no expedited shipping. You may elect to expedite the shipping process on all other merchandise by upgrading your shipping preference at check-out. As a general guideline, shipping time for each item is listed on the bottom of the product page following the description of the item.

Q. What shipping methods do you use?

A. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers. We use UPS, FedEx and USPS for our shipping services.

Q. What is your return policy?

A. Permission for any return merchandise must be secured from our return department. For questions about returning merchandise contact our Customer Service and ask for our Return Department. The return of non-defective merchandise, when authorized, may incur 20% re-stocking fee, at our discretion. No packages will be accepted without a Return Authorization Number written clearly on the package. No returns will be authorized after 14 days from the receipt of shipment.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.

2. Write the Return Authorization Number clearly on the box or package.

3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return.

We can refund shipping costs only if the return is a result of our error. Your are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.

Q. What if my order is damaged when I receive it?

A. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Q. What if I don't see what I want on your website? Will you customize my order according to my specifications?

A. Yes, we will do everything possible to customize your product. You will need to call or send us an email and clearly define what you would like us to do. Please be sure to leave your contact information, and we'll get back to you within 48 hours.